Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Contact information — name, email address, phone number, and mailing address when you submit a contact form or request a service.
• Service details — vehicle information, location, and description of your request when you request towing or roadside assistance.
• Communications — records of correspondence when you contact us by phone, email, or through our website.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, and pages visited. This information helps us improve our site and services.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember your cookie consent preference (e.g., accepted or declined).
• Improve site functionality and your experience.
• Understand how visitors use our site (e.g., analytics) if you have accepted cookies.

You can decline non-essential cookies via our cookie banner. Essential cookies that are necessary for the site to function may still be used. For more detail on the cookies we use, contact us using the details below.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill towing and roadside assistance services.
• Respond to your inquiries and communicate with you about your requests.
• Send you service-related updates or, with your consent, marketing communications.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights and the safety of others.

4. Sharing of Your Information

We do not sell your personal information. We may share your information only in the following circumstances: with service providers who assist us in operating our business (e.g., hosting, communication tools) under strict confidentiality; when required by law or to protect our rights; or with your consent. We require any third party that receives your information to protect it in line with this policy.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet or electronic storage is 100% secure; we encourage you to use strong passwords and to contact us only through secure channels.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or receive a copy of the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing of your information.
• Withdraw consent where we rely on consent for processing.

To exercise these rights, or to update your cookie preferences, contact us using the details in the "Contact Us" section below.

7. Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Service and contact records may be retained for several years where required for business or legal purposes.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page will be revised when changes are made. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or our use of cookies, please contact us:

• Baker's Towing & Recovery
• Serving Ringgold, GA • Chattanooga, TN • Dalton, GA
• Phone: +1 800 123 4567
• Email: info@bakerstowing.com
• Website: Contact form